Pool & Spa Service

February 19, 2020 · ams-admin ·

A Trusted Pool & Spa Service Company Repairing pool heaters can be a dangerous job because some of them are fueled with natural gas or liquid propane. That’s why you need the experts at A&F […]

A & F Water Heater & Spa Services

3.9

Based on 95 reviews

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Amar Yono

22:24 05 Feb 23

Wonderful company! Very fast insulation, professional and kind. Would highly recommend them!The experience was great.... Drew was thoughtful, He explained his recommendations to fix the problem and offered options for us to consider. At the end of the repair, he explained everything that he accomplished and what to expect going forward!Thank you very much Drew!read more

Nancy Archdale

22:26 13 Dec 22

I am insured through consumers energy service plan so had to use this company. I own a mobile home. They led me to... believe they were going to do the work I needed done after the inspection I didn't here from them so I called they told me that they couldn't locate a hot water tank the size required and that it was VERY EXPENSIVE. I told them that home depot sells the one I require If I purchase they will install at a high price Just giving me a runaround I reported the company to Consumers and I will not call them for service again. THEY DO NOT WORK ON MOBILE HOMES.read more

Thomas Bader

20:11 19 Nov 22

Wow what a great company. It is rare to find a service company that is both honest and competent, but that is what I... have found with A & F Water Heating. I was especially impressed with Ty, the service representative who came to my house. Not only did Ty quickly and accurately diagnose the problem, but he took the initiative to fix several other issues I did not even know I had, all of which was the result of work done previously by other less trustworthy companies. Ty not only fixed my water heater (under warranty), he also replaced and fixed the slope of the drain, extended the length of the hose from the humidifier into the drain, replaced the flashing on the flu and repositioned the drain hose in the crawl space which was pouring water into the crawl, all at an incredibly reasonable price. I will be using no one but A and F in the future. Way to go Ty and A and F.read more

Frank

04:54 15 Nov 22

Very friendly and quick service on my water heater! Steve was very friendly and professional. I would recommend this... water heater service for any of your needs.read more

Rob Rumptz

17:47 01 Nov 22

Please give A & F Water Heater a call for your hot water needs. They have saved me and my family twice now because of... a Rheem hot water heater that was terrible and I didn't even buy the heater from them! My next purchase will not be a Rheem and it will be whatever A&F recommends for my home. Incredibly professional, responsive and friendly. I wish I had called them when I needed a hot water heater instead of buying from Home Depot. Thank you A&F!read more

Sanjiv Dungrani

15:56 30 Jul 22

I am repeat customer of A&F.They had installed a tankless water heater tank at my home.I emailed a request to... confirm quote for regular water heater tank at another property and no response from the boss who was asked to respond by staff twice.One would think A&F would care about repeat customer who had spent $4500 before.read more

Linda McDonald

03:08 02 Jul 22

A&F WATER HEATER CO Troy MI was the office I was directed to for warranty service on my Rheem water heater. phone reps... were pleasant and helpful.CODY the service man was polite and the repair was quick. Helpful info received from him. 5 stars to A&F.read more

Debby Townsend

14:50 14 Jun 22

The office staff at A&F is always pleasant and ready to help their customers. The technicians are professional,... knowledgeable, and very friendly. Today, Jeff was onsite to replace a Pressure Switch, personable, funny, and a great guy. I would definitely recommend A&F,read more

Chris Chung

22:46 02 Jun 22

Watched just about every ytube vid trying to repair the water heater, myself. Save yourself some time and call these... guys. I did, they arrived exactly on schedule and job completed in 2 hours. Pay attention to the tips they give on furnace maintenance. Thanks. I have hot water, now.read more

Joe Cameron

15:24 19 May 22

Great service. These people are very efficient. The return calls asap and the techs are really on top of their game.... They repaired my pool heater under warranty, that I didn't know I had.read more

Ken

03:09 05 Nov 21

Needed warranty work on new hot water heater. Returned call, left voicemail. No response. Called again and got... appointment scheduled. Had appointment rescheduled 3 times only after calling and asking for ETA and they kept saying “ oh you’re not on the books today”.Would not recommend at all. Ended up replacing part myself. They didn’t even say sorry when they realized I wasn’t on the schedule.read more

Paul McCoy

23:23 17 Oct 21

These people will try and charge you for service even when no service is rendered! Disgusting and dishonest business... tactics!I called and asked to have someone come out and "take a look" at my water heater because it was leaking and I expressed that I knew it probably needed to be replaced. So, when they got here and said as much it wasn't a surprise. I was given a quote for this and then told there would be a $135 "service call" charge right then and there.What service?! I was NEVER told there would be a service charge just for coming out to give me a quote. That's unheard of and I would never have agreed to it! No other company would try to charge you for evaluation like this. Just call around and see for yourself.read more

Cyana Dang

12:13 07 Sep 21

Had AF replaced the thermocouple 5 months ago. Thermocouples are supposed to last a few years. Again, my water... heater’s thermocouple is malfunctioning. I called them to let them know that and have someone come repair it. I was told that they will be charging me for the service call AND any parts to repair. They just replaced it 5 months ago!!!! I would definitely not use this company!!! Please call someone else!read more

John Gougeon

16:33 25 Aug 21

Excellent customer service, from the people who answer the phones through the service technicians. Always prompt and... courteous. We were referred to A & F from our pool supply store. They installed a gas heater.The heater had manufacturing issues and A & F came out, identified the problem and replaced the unit. Would highly recommend them.read more

Christine Durant

16:33 12 Aug 21

Don’t bother calling . They do not care about your warranty and frankly just want you to go away and not bother them .

Steve Gottschalk

14:38 12 Aug 21

Steve arrived earlier than expected, called just before he arrived, did the repair quickly and professionally, informed... me of the fix and answered all my questions. Very happy with this Co. and the repairman Steve!!! I will definitely call them again for any Hot Water related services.read more

Scott Slezak

01:20 29 Jul 21

I am highly disappointed with my experience with this company. I had water in my basement by my water heater and... thought it was leaking. We found it was under warranty and was told A&F would be who we have to go through. A tech came out and "inspected" the unit and told us it would need to be replaced. The quote to have the the unit replaced was $700 for labor, which the tech indicated would take an hour and a half ($467/hr - I am in the wrong industry). We told the tech that we wanted to explore our options due to the cost and he told us it would be $135 for the service call that we were not informed of prior to. Talk about sticker shock. I called the next day and regretfully paid the $135 service charge and asked for a call from the owners to discuss the labor cost and never received a call back. That night we noticed a dripping sound coming from our furnace and realized that a clogged condensation line from the AC was our culprit and the water heater wasn't leaking at all. We almost spent $835 to replace a water heater that was covered by a warranty that didn't even need to be replaced based on the instruction from this company. We are now up to 3 requests to be called by the owners and are yet to get a response. I expect to be reimbursed the $135 charge since we ended up diagnosing the problem ourselves and will be disputing the charge with my credit company if the company does not do the right thing.read more

Donald Burr

17:47 19 Jul 21

Convenient appointment, great service.

Brandon Smith

00:36 14 Jul 21

Had a Hayward Heater for a pool installed in June, after a month of use we had some igniter issues. Jeff called... multiple times and went above and beyond to make sure the issue was resolved. His customer service and communication is second to none! Highly recommend!!!read more

F F

04:49 10 Jul 21

Jeff came to my house to fix my pool heater, he diagnosed the problem in a few minutes and had things up and running... very quickly! I highly recommend Jeff at A&F. He absolutely knows his stuff. Thank you! 😉😉read more

Valerie McIntyre

15:16 27 May 21

Have a pool that was used for 1 summer and the heater started making a horrible noise after opening this year. Called... the pool company who referred me to A&F. They were able to get me an appointment the same week. Owner came out, very knowledgeable, helped me with some other items, quick, and professional. Would recommend 100% and know who to call for any further service!read more

Mark Williams

13:33 09 Mar 21

had install new Rheem hot water heater for my 93 year old mother by other company. last fall 2020 heater went... out...try calling Rheem system could not get through for three days THEY suck....called A&F water heater told them my problem they had a service tech out there the next day....Joel did a out standing job the price was more then fair highly recommend this company great service and the girls in the office where very helpful...thanks againread more

Isabella Quadrini

22:20 28 Feb 21

Awesome customer service! No complaints, everything was done super fast and professionally! Recommend this company to... everyone!read more

Caroline Kuo

00:49 08 Nov 20

I think I might've bought a lemon of a water heater from Rheem for my tenant occupied condo. The day after I had my... brand new Rheem water heater installed, the hot water stopped working. Rheem sent an approved company to fix it, but six months later, the hot water went out again. Rheem sent A&F this time. Larry called at 7:30am and said he was on his way! It was so early, but I was THRILLED that he came so early, as we wanted the hot water running ASAP! Unfortunately the hot water went out again two days later and this time Norm came to fix it. Norm was amazing! He determined it was my power vent and went above and beyond and called Rheem for me to order the new part. Before he left, he showed my tenant how to reset the hot water if it went out again before the part came in. After Norm left, the A&F's main office called me to let me know that even though I didn't have the part yet, they still put me on the schedule for the day the part was expected to arrive, as they knew I was really anxious to get things fixed as fast as possible. When the part finally arrived, Norm was once again assigned to me and he came out first thing in the morning. He replaced the power vent and called me to follow up. Great service!! Also, the ladies in the office were nothing short of awesome! For nearly two weeks during my ordeal, I called the office every day, to make sure things were scheduled and to give/get updates. By the time my job was completed, every single person in the office knew who I was and greeted me with cheer when they answered. Despite the fact that I was practically harassing them, every single person was nice to me and extremely patient. And that's not an easy thing to do when you're probably greeted with angry people all day, because they're mad that they're water heater broke down! So grateful to A&F!read more

Bill Pavka

19:43 14 Oct 20

Wow!!!!! I was told by another company that my $20,000. water heater was shot and the warranty was expired and that I... had to replace it. Larry from A&F showed up and fixed the water heater within two hours, he was very proffessional and did a fantastic job what a great employee you have. Before you replace your commercial water check with them first.Sincerly,Bill Pavkaread more

Jacob Lyons

21:21 25 Sep 20

There was an incident after they came to my house. Never had any issues with gas leaks until after this company put a... water heater in and when confronted that said it was not their responsibility. Very disappointed, not a professional company what so ever.read more

Robert Theut

19:16 11 Aug 20

Great knowledgeable staff. Ready and willing to give advice to the amateur fix it person.

Brian Surowiec

02:44 18 Jun 20

Our tankless hot water heater had issues heating water where for several weeks we had to restart the system daily to... get it to work. Garrett came out to diagnose it on a Thursday or Friday. The entire unit needed to be replaced and he called it in and arranged for the new unit which was covered by warranty. The plan was to get it swapped the next week. We expected the unit to keep heating the water while we waited for the new unit to come in, but it stopped doing that the next day. We left a message and let them know we were without hot water. Early Monday they called to let us know that the new unit would be available and installed Tuesday. Garrett and Norm showed up on Tuesday and I found out they had rearranged their schedule and pulled some strings to get this done early for us. Otherwise we would have gone a full week without hot water. This company and everyone that we interacted with are top-notch. They actually care and do a great job!read more

Jere Pippin

16:47 28 May 20

Fixed our pool heater same day they had all the parts on spot and very affordable

Angela B.

17:06 13 Jan 20

My husband and I highly recommend this company because of their integrity and customer service. They saved the day!! ... We have a Noritz tankless water heater thats 11 years old was having a combustion issue and wasn’t working. I called them December 30, and the receptionist was professional and friendly- the technician arrived within 1 hour! Garrett was professional and efficient. He quickly diagnosed the issue, explained that parts were needed for the repair but that his manager just placed an order for parts but that these weren’t arriving for another 4 weeks or so. His Manager approved for Garrett to provide me with the part numbers and direct phone number of a company that could overnight these to us. What really stood out was that Garrett and the receptionist slated a tentative appointment for us to be the last stop of the day on the next day (New Years Eve) based on the parts arriving. This company didn’t have to care or do that, but they did. So Ken was the technician that arrived December 31 around 4:30pm..Our parts were on the way based on the tracking #, but still in transit. Ken said that he had to run a quick errand to pick up work materials nearby but promised that he would return. At this point we couldn’t wait any longer. My husband went out looking for the the UPS truck and returned with our package. Ken returned to our home and quickly repaired the Noritz. We were extremely grateful and appreciative. It was New Years Eve, had a party to attend and needed to shower! Ken went above and beyond, was patient, professional and efficient. It meant a lot to us that this company did what they said that they were going to do- that’s integrity. Thank you Garrett, Ken, and friendly receptionist/scheduler, your TeamWork is awesome!read more

Big Papa

20:56 23 Dec 19

The worst company to work with or deal with .they called me block my phone doesn't recognize block calls if this supose... to be a professional business why will you called your customer block they told me they will still come out for service but never came I been waiting at my home all day long for them to come out please do not use this company very in professional. I will report this to the BBBread more

Enrique Colville

15:53 01 Oct 19

My AO Smith Electric water heater broke (5 month old unit). I called several companies that didn't even bother to call... me back . These guys called me and sent someone over to fix the problem the next day. The technician was punctual and extremely professional. He even took the time to explain to me what broke and the possible causes. I recommend this company.read more

Frank McVeigh

21:51 18 Jul 19

I needed a repair to my pool heat pump. I finally got to A & F after attempting to receive service from 2 other... companies that could not help me. Everyone I worked with at A & F from describing my problem, to scheduling, to having the work completed was courteous, prompt and knowledgeable. Marty was my service tech and he followed a step by step analysis of my equipment until he found the problem on step 4 or 5. I was impressed with his knowledge and work. Thank you so much for great work at a fair price.read more

John Jones

02:42 24 May 19

Worst company charged me money for nothing. Tech came out told me that I need a pool heater.I will never deal with... this company again. Be warned they won't help you unless you let them RIP up off... never again. Didn't feel comfortable with the quote don't believe these other reviews don't deal with this company. I also purchased this heater from them for less than he quoted me now fosread more

Jason Stepanski

15:54 08 Jan 19

Great company. They had a tech to me in the morning the next day after calling. Larry was professional and thorough and... explained everything. Replaced warranty part (honeywell valve), flushed out tank. Educated me in the process. Very happy with service, friendly great guy as well. Thanks Larry!read more

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